VOLUNTEER
Make a difference for people with Medicare.
Become a trained volunteer counselor and help neighbors understand their Medicare choices.
Free • Confidential • Unbiased
Volunteering Benefits You and Your Community
HICAP Services of Northern California welcomes volunteers dedicated to making a difference in their communities.
HICAP Medicare counselors receive extensive initial and ongoing training and are registered with the California Department of Aging.
Volunteer counselors help Medicare beneficiaries understand Medicare Supplement (Medigap) policies, Medicare Advantage and prescription drug plans, coverage choices, and Medicare rights.
Counseling takes place at community locations, by telephone, and through online appointments. HICAP staff provide ongoing guidance and support.
How to Become a Registered Counselor
Complete Initial Training
Complete 24 hours of basic training covering Medicare benefits, coverage options, assistance programs, appeals, grievances, and other common Medicare issues.
Receive Mentoring
Complete 20 hours of mentoring alongside experienced HICAP staff and registered counselors to prepare for one-on-one counseling.
Become Registered
After completing training and mentoring, volunteers are registered and authorized by the California Department of Aging and assigned to community counseling locations.
Maintaining Your Registration
Volunteer counselors are asked to commit approximately 10 hours per month, including counseling and continuing education.
HICAP requires 12 hours of continuing education annually. Technical training sessions and approved webinars help counselors maintain their registration and stay informed about Medicare changes.
JOIN OUR TEAM
Volunteer Application
Interested in becoming a HICAP volunteer? Download the application, complete it, and email it to
hicap@lsnc.net,
or mail it to:
505 12th Street
Sacramento, CA 95814
Questions? Call
(916) 376-8915
or email
hicap@lsnc.net.
Ready to get started?
Download the volunteer application and take the first step toward helping your community.
Download Volunteer Application ↗
PDF · Opens in a new tab
HERE TO HELP
Questions about Medicare?
Speak with a HICAP counselor for free, unbiased guidance.