Counseling

Counseling and Advocacy Services

Volunteer HICAP Medicare counselors provide free, unbiased, and individualized counseling on all aspects of Medicare. Counseling sessions are confidential and by appointment only, and are generally limited to one hour. Contact us to make an appointment.

Common Issues 

• Understanding Medicare, including understanding insurance terminology.

• Explaining how you can deal with Medicare costs, including:

  • Comparing Medicare Supplement (Medigap) plans and policies.

  • Helping you find the Medicare health plan (Medicare Advantage) and/or the Medicare drug plan (Part D) that’s right for you.

  • Screening for eligibility for government programs that may assist with Medicare costs.

  • Assistance resolving problems with Medicare benefits, including referrals for assistance with appeals and grievances.

  • Exploring Long Term Care Insurance (LTCI) options and evaluating LTCI policies.

Referral Services and Legal Representation

If you have been denied a service, coverage, or payment by Medicare or a Medicare plan, or have questions about your Medicare rights, please call to schedule an appointment. For issues that cannot be resolved at an informal level, your HICAP Medicare counselor may suggest referring you to the HICAP main office in Sacramento for further assistance. HICAP may provide legal representation or referral on Medicare related appeals and grievances.